Frequently Asked Questions
Everything you need, in one place.
Find quick answers about navigating the resort's virtual tours, supported devices, reviews, and getting help.
01 How do I explore a 360° tour?
Open any tour from the homepage, then click and drag (or swipe on mobile) to look around. Tap the glowing hotspots to move between amenities.
02 Do I need to download an app?
No. Every tour runs directly in your browser — no installation required, on desktop or mobile.
03 Which browsers and devices are supported?
VisiTour works on any modern browser — Chrome, Safari, Firefox, or Edge — on phones, tablets, and computers.
04 How do I leave a review for a tour?
Open a tour and scroll to the review section, where you can rate it and leave a comment. You'll get a confirmation email to verify your review.
05 A tour won't load — what should I do?
Check your internet connection and refresh the page. If the problem continues, let us know through the contact page and we'll look into it.
06 How do I get in touch with the resort directly?
Head to our contact page and send a message — the resort team typically replies within 1–2 business days.
Need more help?
We're happy to help.
Still need help? Our team is happy to answer questions directly.